Last updated: March 26, 2026
Welcome to PitStop Ops (pitstopops.com). I'm Ricky Gutierrez, and I run a hospitality operations consulting business based in Central Florida. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with this policy, please do not use our website or services.
When you fill out forms on our website (such as the operations audit form or consultation request form), we may collect:
When you purchase consulting services, payment information (such as credit card numbers and billing addresses) is collected and processed directly by Stripe. We do not store your full payment card details on our servers.
When you visit our website, certain information may be collected automatically, including:
We use the information we collect for the following purposes:
We use the following third-party services to operate our business. Each of these services may collect or process certain data as described below:
We use Supabase to store lead information, including your name, email, phone number, truck name, and audit responses. Supabase's privacy practices are governed by their own privacy policy.
We use Resend to send nurture emails and transactional emails. Your email address is shared with Resend for the purpose of delivering these communications.
We use Stripe to process payments for consulting packages. Stripe collects and processes your billing information, including payment card details. We do not have access to your full card number. Stripe's handling of your data is governed by the Stripe Privacy Policy.
We use Twilio to send text messages to leads who have provided their phone numbers and opted in to receive SMS communications. Your phone number is shared with Twilio for message delivery.
Our website is hosted on Vercel. Vercel may collect basic analytics data, including IP addresses and usage information, as part of their hosting services.
Our website loads fonts from Google Fonts. When you visit our site, your browser connects to Google's servers to retrieve font files. Google may collect usage data as described in the Google Privacy Policy.
If you provide your phone number and opt in to SMS communications, you may receive text messages from us including appointment reminders, follow-ups, and service-related information. Standard message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS from us unless you opt in again.
When you submit your information through our audit form or consultation request form, you will be enrolled in our email nurture sequence (7 emails over 21 days). These emails contain helpful tips, insights, and information about our services.
You can unsubscribe from our emails at any time by:
We use minimal cookies on our website. We do not use third-party tracking cookies or advertising pixels. The only cookies that may be set are:
We do not sell your data to advertisers or use cookies for behavioral advertising.
We retain your lead information (name, email, phone number, audit responses) until you request its deletion. Payment records and transaction history are retained as required by applicable tax and accounting laws.
If you request deletion of your data, we will remove your personal information from our active systems within 30 days, except where retention is required by law.
You have the following rights regarding your personal data:
To exercise any of these rights, please contact us at ricky@pitstopops.com. We will respond to your request within 30 days.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption, and we rely on established third-party services (Supabase, Stripe, Vercel) that maintain their own security standards and certifications.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us at ricky@pitstopops.com, and we will promptly delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your data, please reach out: